In-store CRM, Hong Kong

Christian Bassett is recruiting an In-store CRM for a European luxury fashion company.

 

Responsibilities

 

• Inspire, drive, coach and support store teams in developing a client-oriented mindset, ensuring a proper understanding and constant execution of all clienteling activities for store teams

• Leverage on client and market analysis to set stores clienteling objectives, drive Private Appointment, Outreach, Prospect, support Store Managers to deep dive on client profiling with CA to target for events to achieved business results.

• To support client acquisition & retention, also leveraging on local market opportunities.

• Relationship with landlord, third-party, personal network for client development

• Identify and develop existing and new clients (prospects) to become future VICs

• Support store team on client’s personalized outreach and event invitation contents

• Support CRM Manager on clienteling processes, ensuring proper implementation and consistency of approach, supervise and promote the correct use of all Clienteling tools in stores.

• Support CRM Manager on Client Experience activities for local VIC, and offer highest level of experience in-store.

• Collecting CRM needs and sharing best practices.

 

Role Competencies

• Team working and organizational capabilities.

• Business development approach and clienteling mindset and curiosity.

• Results Orientation.

• Coaching capabilities and good communication skills.

 

Only shortlisted candidates will be notified.