Reference
CMH
Sector
Store Management
Salary
Competitive
Town/City
Hong Kong
Contract Type
Full time
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Christian Bassett is recruiting a Private Client Manager for a luxury jewellery company.
• To meet and strive to exceed individual and sales goals while executing key strategies of retail led growth, operational excellence and all department category development.
• Owning the responsibility for developing new customers, as well as maintaining relationships with existing clientele.
Principal Duties and Responsibilities
Sales
• Act as brand ambassador to build relationships with new customers and VIP clientele.
• Meet and exceed sales targets assigned
• Acquire new VIP customers through proactive sales acquisition effort
• Assist in preparation and follow up tasks of client appointments and after sales service.
• Manage a portfolio of customers and continue to grow the network in order to increase customers' loyalty and generate sales
• Provide excellent service quality to VIP customers and maintain customer contacts
• Provide a hands-on, personalized customer support experience to promote brand loyalty and engagement.
Strategy
• Partner with Marketing team to support all exhibition and company events
• Provide regular updates on market and industry intelligence and competitor news.
• Work with supervisor on developing sales and client development strategies.
Client Management
• Require travelling to assist in client appointments and events.
• Other duties and responsibilities as assigned by direct supervisor and CEO.
• Identify and work in collaboration with potential intermediaries to develop new client network.
Academic Background requirement
• University degree or higher
Working Experience requirement
• Over 10 years working experience
• Art, Auction house, luxury background, or Financial Service like Private Banks is preferable
Language Skill requirements
• Must be fluent in both written and spoken English and Chinese (preferable both Cantonese and Mandarin)
Certificate / Profession Skill requirements
• Competent in common business software such as Microsoft Office 365
• Knowledge of luxury jewellery or luxury fashion industry is a plus
• Knowledge & experience in handling gemstones & jewellery is required
Other specific Knowledge / Skills requirements
• Experience using ERP system a plus
Only shortlisted candidates will be notified.
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