Reference
LMHS
Sector
HR & Training
Salary
Competitive
Town/City
Singapore
Contract Type
Full time
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Christian Bassett is recruiting a Regional Trainer for a European luxury fashion company.
This position is based in the Singapore office, directly reporting to SEAO Human Resources Director and working closely with APAC Senior Training Manager to support various training initiatives and activities across Singapore, Malaysia and Thailand region.
FACILITATION
• Assist SEAO HR Director to deploy retail training activities
• Implement and localize training Initiatives from headquarter for program delivery
• Select, brief and monitor external providers/facilitators when necessary
• Ensure induction sessions for all new hires (retail and office) within appropriate formats
• Delivery of focused training sessions for the store based on local needs (with focus on Brand, Products, Selling, Customer Service & CRM topics)
• Manage training logistics process (classroom settings, venue rental and its logistics, electronic equipment, training material interpretation & preparation)
• Promote and follow up on digital training platforms and relevant initiatives
FOLLOW UP
• Develop follow-up tools for the participants and on-the-job check
• In-store coaching of the retail team and ensuring that constructive training feedback is gathered and any development areas are implemented
• Conduct regular store visits and attachments for preparing quick-fix workshops
• Monitor the usage of training and information material
• Ensuring that all new joiners complete the mandatory training programs
• Follow up on all e-learning initiatives, ensuring a high completion rate for all
• Consolidate and update training databases (attendance, participant name, training dates, programs, records, evaluations etc.)
TRAINING NEEDS ANALYSIS
• Work with APAC Senior Training Manager and retail heads to understand and identify the training needs of the retail team
• Complete the annual training schedule monthly according to field visits and in-depth observation and discussions with the teams
PROFILE
• Previous training experience, preferably in the retail industry or consultancy company with exposure to facilitation and content development
• Open-minded, inspiring, adaptable, energetic and passionate
• Strong communication and coordination skills
• Excellent time and task management skills
• Able to work independently
• Proficient in MS Office functionalities & e-learning platforms
• Traveling within the region and extensive time spent in the store required
Only shortlisted candidates will be notified.
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Overview of the design, implementation and delivery of the Store Training Programs to
Store Staff, with a focus on the improvement of client experience ...
