Reference
PSG
Sector
Executive, Retail Management
Salary
Competitive
Town/City
Seoul
Contract Type
Full time
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Christian Bassett is recruiting a Retail Director, Korea for a key luxury fashion company.
Job Summary/Purposes
• Ensures / supports budget achievement for Stores under his/her supervision, cooperating with Regional Office Functions
Responsibilities
Sales
• Shares yearly objectives with Store Managers and ensures constant monthly follow-up, proposing and implementing possible corrections in case of variance
• Guarantees regular presence in Stores in order to support Store Managers and Staff
• Implements ways to boost store’s sales and maximize sales during full margin periods to ensure that all discount policies are properly followed during regular as well as sale periods.
• Supervises accurate stock levels and appropriate product mix by monitoring inventory and co-operating with the merchandising team
• Works with the Visual Merchandising team to implement and monitor corporate merchandising programs in line with Corporate Standards.
• Supports Store Managers on the maintenance of shop windows and displays taking into consideration stock levels, weather conditions and Store location.
• Ensures that all policies about Product Handling (product delivery, stocking, packaging, ODG and defects, etc.) are properly implemented
• Constantly minimizes Loss Prevention issues by supporting Store Staff
Store Staff
• Selection and recruitment of appropriate Store staff in cooperation with Store
• Managers and HR Department.
• Delivers on-site educational programs for continuous development of staffs and seasonal update for interdepartmental personnel where and as required.
• Provides ongoing feedback and evaluation of performance.
• Supervises adequate employee roster and administers leave application – prepared by the Store Manager – to ensure adequate staffing at Store Level.
• Ensures a standard uniform for all staff and coordinate the order each season.
Procedure
• Communicates the Company’s policies, memoranda and general information to the staff to ensure alignment with Corporate Standards and among Stores.
• Ensures that all policies & procedures (inventory, bargain sales, product handling etc.) are properly implemented at Store Level.
Management of Inventory
• Ensures the planning, management and control of activity connected with inventories providing appropriate reports in collaboration with the Functions involved. - Logistic, IT, Finance, Stores
• Ensures the definition of product placement and rationalization of space in collaboration with the Logistics Department.
• Ensures the standard organization for all stockrooms.
• Provide support and training for all store stock manager and all staff on existing product and stock management procedures and their updating. Ensure their implementation.
• Implementation and supervision of “Return of end of season product”.
Housekeeping - Maintenance
• Ensures an impeccable image inside and outside Stores promptly intervening on necessity and efficient reporting to the Regional Office’s Departments
• Constantly monitors Service levels of the market/competitors in order to propose possible interventions
• Coordinates time - specific interventions between I.T. Dept. and stores concerning possible SAP or cash till malfunction
Management coordination for Store openings
• Definition and preparation of work plan concerning the activities connected with store openings.
• Implementation of work plan in collaboration with pertinent entities and departments.
• Verification and supervision of all the activities connected with the work plan
• Store opening management: delivery planning in cooperation with Retail Logistics Asia Pacific and local.
• Coordinate and control the design of the stockrooms layout based on their peculiarities and of sales requirements in cooperation with Engineering, Logistic and Retail Department.
Customer Relationship Management
• Constantly communicates the importance of the brand’s Shopping Experience to Store Staff and monitors Customer Satisfaction.
• Provides coaching on a daily basis in order to guarantee appropriate standards. Takes actions to improve customer services and handles customer complaints if required
• Supervises and supports “store events” in line with PR Department and provides feedback to Regional Office
Reporting
• Supplies monthly quality and quantity reports about:
• Sales trends and budget variations
• Activities implemented in the Areas - selection, training, meetings, openings …
• Competitor’s analysis - new openings, events, product, etc.
• Information concerning social and cultural events
• Regularly communicates all important information to Regional Office’s pertinent offices
Only shortlisted candidates will be notified.
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