Retail Training Manager, Korea

Christian Bassett is recruiting Retail Training Manager for a renowned luxury fashion company.

 

JOB PURPOSE

• Overview of the design, implementation and delivery of the Store Training Programs to Store Staff, with a focus on the improvement of client experience and business results.

• Needs to develop the individual, the team and the organizational performance in order to achieve Company’s goals – including but not limited to business and strategic results as requested by Local Market and HQ Store Training Department.

 

RESPONSIBILITIES

• Manages the relation with HQ Store Training to collect, evaluate and prepare a shared calendar of the learning programs for Stores based on global and local projects.

• Works with local stakeholders (GM, ROP, CRM, and HR) to review business needs and goals.

• Creation, customization and implementation of Store Training programs (in person training, webinars, gaming platforms, digital apps, e learning, LMS platform, etc.) in

• order to support the achievement of the business goals.

• Manage the training team of the Region/Country with an accurate project management approach, sharing calendars, timing, programs, evaluation, etc.

• Evaluate training KPI’s and business performance to ensure that training is meeting business needs and improving performance.

• Creates, designs and executes training strategies and programs both in-house and with expert third parties

• Deliver trainings including support for on-boarding to Store Staff

• Following proper observation and feedback on the floor, conducts On-the Spot Training to the store teams

• Collaborates with internal Department to guarantee consistency in covering needs and relative training projects

• Works with local HR and L&D team to review needs for specific developmental initiatives to support internal growths, career paths according to the Performance

• Management results

• Effectively manages the training budget.

• Manages the LMS locally for store training needs, and works effectively with platform and dashboards 

 

KNOWLEDGE AND SKILLS

• Bachelor’s degree,

• 10+ years of work experience as Store/Retail Trainer with special focus on Client Journey and Clienteling;

• Highly developed interpersonal communication and presentation skills;

• Experience planning and managing both small and large-scale training events

• Experience in project management and budgeting;

• Experience in a client facing role at a retail setting, Luxury retail experience is preferred; Digital mindset;

• Current knowledge of effective learning and development methods;

• Experience in project management and budgeting;

• Analytical, instructional, interpersonal and public speaking skills;

• Proficient in Microsoft Outlook and Office Suite, Success Factors modules, LMS digital platforms for learning and digital training solutions;

• Very good knowledge of English language; 

• Very fluent in local language (Korean) is a MUST

 

Only shortlisted candidates will be notified