Reference
MTK
Sector
HR & Training
Salary
Competitive
Town/City
Singapore
Contract Type
Full time
Talk to Tiffany
Share this Job
 |  |  |
Christian Bassett is recruiting a Retail Training Manager for a European luxury fashion company.
JOB PURPOSE
Overview of the design, implementation and delivery of the Store Training Programs to
Store Staff, with a focus on the improvement of client experience and business results.
Needs to develop the individual, the team and the organizational performance in order to
achieve Company’s goals – including but not limited to business and strategic results as
requested by Local Market and HQ Store Training Department.
RESPONSIBILITIES
• Manages the relation with HQ Store Training to collect, evaluate and prepare a shared calendar of the learning programs for Stores based on global and local projects.
• Works with local stakeholders (GM, ROP, CRM, and HR) to review business needs and goals.
• Creation, customization and implementation of Store Training programs (in person training, webinars, gaming platforms, digital apps, e learning, LMS platform, etc.) in order to support the achievement of the business goals.
• Manage the training team of the Region/Country with an accurate project management approach, sharing calendars, timing, programs, evaluation, etc.
• Evaluate training KPI’s and business performance to ensure that training is meeting business needs and improving performance.
• Creates, designs and executes training strategies and programs both in-house and with expert third parties
• Deliver trainings including support for on-boarding to Store Staff
• Following proper observation and feedback on the floor, conducts On-the Spot Training to the store teams
• Collaborates with internal Department to guarantee consistency in covering needs and relative training projects
• Works with local HR and L&D team to review needs for specific developmental initiatives to support internal growths, career paths according to the Performance Management results
• Effectively manages the training budget.
• Manages the LMS locally for store training needs, and works effectively with platform and dashboards
KNOWLEDGE AND SKILLS
• Bachelor’s degree,
• 10+ years of work experience as Store/Retail Trainer with special focus on Client Journey and Clienteling;
• Highly developed interpersonal communication and presentation skills;
• Experience planning and managing both small and large-scale training events
• Experience in project management and budgeting;
• Experience in a client facing role at a retail setting, Luxury retail experience is preferred; Digital mindset;
• Current knowledge of effective learning and development methods;
• Experience in project management and budgeting;
• Analytical, instructional, interpersonal and public speaking skills;
• Proficient in Microsoft Outlook and Office Suite, Success Factors modules, LMS digital platforms for learning and digital training solutions;
• Very good knowledge of English language; Very fluent in local language (Korean) is a MUST
Only shortlisted candidates will be notified.
You may also be interested in...
Assistant Training Manager, SEA
- Read More
Christian Bassett is recruiting an Assistant Training Manager, Southeast Asia for a European luxury fashion company.
Job Summary:
• As an Assistant Training Manager, you will be responsible for defining, planning and implementing the strategic...
Regional Trainer
- Read More
Christian Bassett is recruiting a Regional Trainer for a European luxury fashion company.
This position is based in the Singapore office, directly reporting to SEAO Human Resources Director and working closely with APAC Senior Training Manager to support various trai...
