Senior Retail Operations Associate, China

Christian Bassett is recruiting a Senior Retail Operation Associate, China for a luxury European watch & jewellery company.

 

Retail Operations:

 

• Assist in the day-to-day functioning of retail and franchising stores in China.

• Ensure operational efficiency and smooth store operations.

• Collaborate with store managers to implement operational policies and procedures.

• Monitor inventory levels and support in inventory management.

• Coordinate with vendors and suppliers to ensure timely product delivery for retail operations.

• Assist in training and developing store staff.

• Analyze sales data and trends to provide recommendations for improving retail KPIs.

• Maintain high levels of customer service and satisfaction.

• Support the Retail Manager in ensuring compliance with company standards and policies.

 

Trade Marketing/Retail In-Store Events:

• Assist the Retail Manager and The Agency in identifying and proposing new ideas and opportunities for in-store event programs.

• Work closely with the Agency on event operations, onsite schedules, and checklists.

• Assist the Agency with all application documents for government approval and security arrangements for events.

• Monitor event quality by overseeing operational details.

• Coordinate event administrative tasks and issues between retail shops and the office.

• Utilize resources of shopping malls, such as WeChat, Weibo, leaflets, websites, and POS systems, to enhance brand/product exposure.

• Manage trade marketing tools ordering for retail shops.

• Collaborate with the Agency to develop marketing tools, oversee production, and dispatch items such as mooncakes for VIPs.

 

Store Construction:

• Submit online applications and provide necessary information for each new store to the Corporate Retail Design Team.

• Assist the Retail Manager, Franchising partners (if any), and the Corporate Retail Design Team in negotiating with landlords for new store designs.

• Brief general contractors on the layout and drawings of new stores.

• Compare quotations from different general contractors.

• Monitor production to ensure timely store openings and check the alignment of store construction features with Company Standards set by the Corporate Retail Design Team.

 

Requirements:

• Bachelor's degree.

• 5 years of experience in retail operations or a related field.

• Strong organizational and communication skills.

• Solid ability to work in teams.

• Knowledge of retail industry trends and best practices.

• Proficiency in Mandarin Chinese and English.

 

Only shortlisted candidates will be notified.