Reference
MYL
Sector
Store Management
Salary
Competitive
Town/City
Singapore
Contract Type
Full time
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Christian Bassett is recruiting a Store Manager, Singapore for a leading luxury fashion company.
• To be the owner of the business, a Company Brand Ambassador and a business leader, accountable for overall store performance.
• To guarantee an extraordinary Client experience, being present on the sales floor, leading and supporting all activities to achieve store targets.
• To manage and coach the store team and to ensure succession plans and internal growth.
RESPONSIBILITIES:
BUSINESS
• Drive and maximize sales performances
• Propose and develop business plans
• Drive the store team to exceed their KPIs
• Represent the Company on the local market, identifying new opportunities to increase customer footfall, attracts new Clients and builds a loyal relationship with the brand
• Be present on the sales floor, ensuring a proper approach and service to the Clients.
• Foster the Omni Channel development through the team
• Meet the store operating budget, controlling store expenses
CUSTOMER
• Foster a Client centric mindset by developing and maintaining solid Client relationships
• Guarantee an excellent Client satisfaction and the highest level of Client service
• Implement, in partnership with other company functions, clienteling initiatives and events, securing Client loyalty and increasing Client spending
• Foster a strong private appointment culture
TEAM
• Promote an entrepreneurial and team spirit using effective communication, ensuring efficient organization and professional growth
• Ensure the team is always prepared and updated on the brand’s main information, product knowledge, local market, competitors, policies and procedures
• The ideal Store Manager is able to attract and recruit the best talents available on the market through networking and scouting
RETAIL
• Develop a proper sales strategy, in cooperation with the Retail Merchandising, Visual Merchandising and Retail Operations teams
• Ensures that the display attracts Clients and maximizes sales in accordance with Company guidelines
• Participate in the buying session when requested and in any case he/she provides effective product feedback based on store needs
• Ensure synergy and cooperation between front and back of house
• Is responsible for the enforcement of Company procedures on cash activity, inventory, logistics and all the main reporting activities requested by the head office
EVENTS
• Cooperate with the Retail Events Office for the organization of local events and defines a challenging and realistic target per Client, proposing new opportunities for local events in partnership with local Stakeholders and Influencers
KNOWLEDGE AND SKILLS
• Business driven
• Leadership and team management
• Ability to motivate and persuade people
• Strong customer service mindset
• Natural ability to welcome our client
• Confident, enthusiastic and positive
• Mature and assertive
• Organized and detail oriented
• Local and English languages are a must
• Market and product knowledge/ passion
• Business/ Retail Management degree or equivalent is a plus
• Interest in luxury/fashion, art and design
Only shortlisted candidates will be notified.
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